With effective from 21st June, 2013, Online Payment System will be applicable for taking appointments at
following PSKs – Ghaziabad, Herald House – ITO, Shalimar Place, Gurgaon,
Bikaji Cama Place, Lalbagh, Sai Arcade, Mangalore, Hubli-Dharwad,
Bhubaneswar, Bhopal, Raipur, Shimla, Bareilly, Lucknow, Varanasi, Kanpur
and Gorakhpur.
Online Payment System is already applicable for taking appointments at following PSKs –
Dehradun, Chandigarh, Ambala, Ludhiana, Visakhapatnam, Ahmedabad1- Arya
Arcade, Ahmedabad2- Sheetal Varsha, Rajkot, Vadodra, Surat, Jammu,
Srinagar, Guwahati, Saligramam, Tambaram, Aminjikarai, Madurai,
Tirunelveli City, Trichy, Thanjavur, Coimbatore, Amritsar, Jalandhar1-
Eminent Mall, Jalandhar2- Aman’s Plaza and at Hoshiarpur.
With the establishment of Passport Seva Kendras, MEA has taken assertive
steps to deliver passport services to citizens in a timely,
transparent, more accessible and reliable manner. Reviewing the
operations over the last one year, it was observed that large numbers of
applicants were not turning up at the PSKs despite taking valid
appointment. This was not only resulting in lesser utilization of
processing capacity of the PSK, but was also causing denial of
appointments for other genuine applicants. To resolve the issue of non
availability of appointments and to reduce no-shows of applicants,
Ministry has launched online payment
system for booking appointments.
With launch of online payment based appointments, applicants will be
required to make payment at the time of booking appointment on the MEA
website. With this, only genuine applicants will book the appointment
and number of no-shows will reduce. Under the new process, payments can
be made while booking an appointment on the website –
www.passportindia.gov.in either by Credit /Debit card (both Master and
Visa) or internet Banking of State Bank of India. Applicants can also
use the Challan option provided on the
website and deposit the money in
State Bank of India (SBI) branch after generating Challan online. In
such cases, upon the confirmation of payment receipt by SBI in online
system, applicants can take appointment. Further, instead of applicant
choosing the date and time slot of appointment, system will
automatically give earliest available appointment. The new system will
be gradually rolled out to all PSKs across the country in coming weeks.
As part of MEA’s e-Governance initiatives, the Passport Seva Project
(PSP) has transformed the passport issuance system across India through
an increased network of 77 PSKs. The Ministry is improving governance in
Passport Offices by focusing on citizen-centricity, service orientation
and transparency.
Other benefits of the Passport Seva Project include:
- Longer working hours to benefit the citizens.
- 24*7 Call Center Support in 17 languages
- Complete digitization and processing of application when applicant visits the PSK,
- reducing the overall time spent and eliminating multiple visits
- Biometric data and photographs taken in highly secure environment
- Granting decision taken in front of the applicant, therefore greater transparency
- Citizens leave the PSK with certainty on the status of their application
- Transparency in the process and online real-time availability of data for ease of
- monitoring and decision making
New Process for Online Appointment Booking is here . Step by Step is available here we hope It will be very useful to you
